Shipping policy
Shipping Policy
At BENNETT & TAYLOR, we want every order to be delivered safely, efficiently, and within the expected timeframe. This Shipping Policy explains where we deliver, estimated delivery times, shipping costs, tracking, and what to do if you experience an issue with your delivery.
Shipping Destination
We currently deliver to addresses throughout New Zealand.
Orders may be processed through our international fulfilment and logistics network before being handed over to a local delivery provider for the final stage of delivery within New Zealand.
BENNETT & TAYLOR operates exclusively as an online store. We do not currently have a physical retail location or offer local collection.
Processing & Delivery Times
Order Processing
Orders are processed during normal business days, Monday to Friday, excluding public holidays.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Processing Time
Orders are typically prepared and dispatched within 1–2 business days.
Estimated Delivery Time
Once dispatched, delivery typically takes approximately 5–8 business days.
Total estimated delivery time: 6–10 business days from the date your order is placed.
Please note that these timeframes are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to public holidays, periods of high parcel volume, severe weather, customs processing, carrier delays, or other circumstances outside our reasonable control.
Shipping Costs
We offer FREE standard shipping on all orders throughout New Zealand.
There are no additional standard shipping charges unless clearly displayed during checkout before your order is completed.
Delivery Partners
We work with international logistics partners and trusted local delivery providers to deliver orders throughout New Zealand.
Depending on your location and the logistics route used for your order, the final stage of delivery may be handled by NZ Post or another trusted local courier provider.
The specific carrier may vary depending on the order, destination, and availability of delivery services.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
Where tracking is available, your confirmation email will include a tracking number or link that you can use to follow the progress of your parcel.
Please allow some time after dispatch for tracking information to become active and update within the carrier's system.
Delivery Issues
If your parcel is:
• Delayed
• Lost
• Damaged
• Marked as delivered but has not been received
please contact our customer support team and we'll assist you.
Before contacting us, we recommend checking:
• Your tracking information
• The delivery address provided with your order
• Any safe locations around the delivery address
• Whether another person at the address accepted the parcel
• Any notifications or delivery instructions provided by the courier
Incorrect Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
BENNETT & TAYLOR cannot guarantee successful delivery when incorrect or incomplete delivery information has been provided.
If you notice an error in your delivery address, please contact us as soon as possible at:
We will do our best to update your details before your order is processed or dispatched, but address changes cannot be guaranteed once processing has begun.
If a parcel is returned due to an incorrect address, refusal of delivery, or failure to collect the parcel, additional shipping costs may apply before the order can be resent.
Unsuccessful Delivery
If the courier is unable to deliver your parcel or leaves it at a collection point, you are responsible for collecting it within the timeframe specified by the courier.
If the parcel is returned to the sender or fulfilment facility, please contact us so we can discuss the available options for redelivery.
Additional delivery charges may apply where a delivery failed due to circumstances within the customer's control.
Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible and provide:
• Your order number
• Photographs of the damaged packaging
• Photographs of the damaged product, where applicable
• A brief description of the issue
We will review the situation and assist you in accordance with our Returns & Refund Policy and any applicable consumer rights.
Customs & Import Charges
Some orders may be fulfilled through our international logistics network and may therefore pass through customs before reaching New Zealand.
Where applicable, customs duties, taxes, or import-related charges will be handled in accordance with New Zealand requirements and the shipping method used for your order.
Any charges payable by the customer will be disclosed where required and applicable.
Customs processing may occasionally affect estimated delivery times.
Contact Us
If you have any questions regarding shipping, tracking, delivery times, or your order, please contact our customer support team.
Store name: BENNETT & TAYLOR
Email: info@bennettandtaylor.com
Location: Auckland, New Zealand
We'll be happy to assist you with any questions regarding your delivery.