Frequently Asked Questions

Below you'll find answers to some of the most common questions about shopping with BENNETT & TAYLOR.

How long does delivery take?

Orders are usually processed and dispatched within 1–2 business days.

Once your order has been dispatched, delivery typically takes approximately 5–8 business days. In most cases, orders arrive within 6–10 business days from the date the order was placed.

For more detailed information, please refer to our Shipping Policy.

Do you offer free shipping?

Yes. We offer free shipping on all orders across New Zealand.

For the latest delivery information, please refer to our Shipping Policy or check the available shipping options at checkout.

Where is BENNETT & TAYLOR located?

BENNETT & TAYLOR operates as an online fashion retailer serving customers throughout New Zealand.

As an online-only store, we're able to regularly update our collections and offer our customers a wide range of styles at competitive prices.

What if I receive a damaged or faulty item?

If your item arrives damaged, faulty, or is not as described, please contact us within 30 days of receiving your order.

We will review your request and may ask you to provide photographs showing the issue. If your request is approved, we'll help you find an appropriate solution in accordance with your applicable consumer rights.

For full details, please refer to our Returns & Refund Policy.

Can I cancel my order after placing it?

If you would like to cancel or make changes to your order, please contact us as soon as possible.

In some cases, we may be able to make changes before your order has been processed or dispatched.

Once an order has been processed or dispatched, cancellation may no longer be possible. However, you may still be able to return the item in accordance with our Returns & Refund Policy.

What is your return policy?

If an item doesn't fit, isn't quite what you expected, or you're simply not completely satisfied with your purchase, you may return it within 30 days, provided that it is:

• Unused and unworn
• In its original condition
• Returned with all original tags attached

Please refer to our Returns & Refund Policy for complete terms and return instructions.

When will I receive my refund?

Once we receive and inspect your returned item, we'll process your refund as soon as possible.

Approved refunds are generally returned to your original payment method within 7 business days, although the exact timing may depend on your bank or payment provider.

How do I choose the right size?

A size guide or product measurements are available on the relevant product pages to help you choose the most suitable size.

We recommend carefully checking the size chart before placing your order and considering whether you prefer a more fitted or relaxed style.

If you're unsure about sizing, feel free to contact us and we'll be happy to help where possible.

Can I exchange an item for a different size or colour?

In many cases, yes.

An item may be exchanged for a different size or colour provided that:

• It is returned in its original condition
• It is returned within the applicable return period
• The requested replacement is available

Please contact us first so we can confirm availability and provide you with the appropriate instructions.

Do you offer international shipping?

At this time, we primarily accept orders for delivery within New Zealand.

For the latest information regarding available shipping destinations, please refer to our Shipping Policy or check the available options during checkout.

Do you have a physical store?

No. BENNETT & TAYLOR currently operates exclusively as an online fashion store.

This allows us to serve customers throughout New Zealand and regularly introduce new styles and collections.

Can I place a bulk or large order?

Yes. If you would like to order a larger quantity of items, for example for a team, event, business, or organisation, please contact our customer support team with your requirements.

We'll provide you with information regarding product availability, estimated delivery times, and any applicable discounts.

How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email.

Where tracking is available, the email will include your tracking details so you can follow the progress of your parcel until delivery.

How can I contact customer support?

Our customer support team is available via email or through the contact form on our website.

Store name: BENNETT & TAYLOR
Email: info@bennettandtaylor.com
Location: Auckland, New Zealand

We'll do our best to respond to all enquiries as quickly as possible.